At Total Energy Support Ltd (TES) we provide specialist heat pump repair services. We have teams of qualified and experienced engineers on hand across England and Wales, ready to repair and service heat pumps of any make, model or size. There is no job too big or too small and we always ensure our engineers reach you as soon as possible. We have extensive experience working with a range of manufacturers, including popular brands such as NIBE, CTC and Viessmann.
In the unfortunate event of a heat pump failure, our emergency call-out service will provide initial phone support to ensure that your system is made safe and any back-up system in place is activated. After this, emergency on-site support will be deployed to investigate the fault and establish the best option to fix it. Our engineers have ten years’ of experience dealing with heat pumps and we have the expertise and capacity to fix or replace anything from a faulty sensor to a failed compressor.
In many instances heat pump breakdowns and malfunctions are rectifiable with just one visit. However, if further heat pump repair work is required, our engineers will give you a detailed breakdown of what is needed to get your system back up and running. We always ensure that you are fully aware of the costs involved and the timescales for ordering replacement parts before any further action is taken. We understand how frustrating an elongated breakdown can be for you and your family, so we will strive to get your heat pump back in full working order as swiftly as possible.
We believe that preventative measures are better than reactive measures, and our experience shows that over 80% of breakdowns that we attend could have been avoided if a heat pump maintenance contract had been put in place and carried out. Problems such as blocked filters and incorrect settings are relatively easily rectified, but without action being taken they can be the cause of much more complicated, and expensive to repair, problems. Additionally, clients with a maintenance contract receive lower costs for engineer call-outs as well as priority status during times of high demand.
For some common problems heat pump owners encounter, you can read our Frequently Asked Questions.
For general queries and advice, or to look at taking out one of our heat pump maintenance contracts you can contact us.
If you would like to speak to someone right away you can contact us on our emergency breakdown line: 01293 821 345.