Total Energy Support (TES) Ltd is a Surrey-based renewable heating system repair specialist. We have teams of expert engineers committed to servicing and repairing air-source, water -source and ground-source heat pumps systems, as well as biomass boilers and their fuel-feed devices.
We are qualified to repair and maintain heat pumps and biomass boilers of any make, model and size. If you are unfortunate enough to have your system breakdown, our emergency call out service will provide telephone support in the first place to try to make sure your system is safe and any backup system you have is switched on. We will then send an engineer to you site to investigate the problem and fix your heat pump or biomass boiler
Our engineers have many years of experience dealing with all sorts of renewable systems and they have the capacity to fix most sorts of heat pump problems from faulty sensors to failed pumps or compressors. They have similar expertise in repairing broken-down biomass boilers and solar thermal and PV systems.
Our experience suggests that many problems can be solved in a single visit. However if the problem is more complex or further work to repair the break down is required, we will be able to give you a cost break down of what will be required to get the system up and running. We will make sure that you fully understand your commitment and the probable costs before we order equipment and undertake further work. We know how frustrating a prolonged system break down can be, especially during the winter, and will strive to repair your heat pump or biomass boiler as quickly as possible.
We strongly believe that prevention is better than cure, and just as you probably have your car serviced annually to identify and repair problems before they happen, the same reasoning applies to heating systems. A very large proportion of the breakdowns of heat pumps and biomass boilers we attend could have been prevented if there had been a maintenance contract and a proper programme of routine, preventative maintenance in place. We will be able to check that the filters have been cleaned, the fuel feed paths and ash removal systems in biomass boilers are clear and working properly, heat exchangers remain in good condition, system settings are as they should be and the glycol in a ground source heat pump remains healthy. You can read more about all aspects of biomass boiler operation through the Biomass Energy Centre. Clients who have a maintenance contract with us also receive lower call out charges and priority scheduling at times of high demand.
For some common problems heat pump owners encounter, you can read our Frequently Asked Questions.
For general queries and advice, or to look at taking out one of our heat pump maintenance contracts you can contact us.
If you would like to speak to someone right away you can contact us on our emergency breakdown line: 01483 603 090.