Total Energy Support (TES) has long experience of supporting renewable heating systems to people living in and around Oxfordshire and across the UK. We have teams of expert engineers committed to repairing failures in biomass boilers and their fuel-feed systems. We understand how important it is to have a reliable maintenance and service partner for something as important to your comfort and as your heating system.
We are qualified to repair and maintain heat pumps of any make, model and size. If you are unfortunate enough to have your system break down, our emergency call out service will provide telephone support in the first place to try to make sure your system is safe and any backup system you have is switched on and we will get an engineer to you as quickly as possible.
Our engineers have many years of experience dealing with all sorts of renewable systems and they have the capacity to fix most sorts of issue. They have similar expertise in repairing broken-down heat pumps and solar thermal and PV systems.
Our extensive experience with a wide variety of different breakdowns means we are confident that we will be able to sort out any failure you are experiencing. For more complex issues, although we are independent of particular brands, we have direct access to major manufacturers, as well as a team of in-house technical design engineers, which ensures that we can find the right solution for your boiler. Many of these manufacturers can be found through the Heat Pump Association.
Normally we will be able to repair the system in a single visit, however if the problem is more complex or further work to repair the failure is required, we will be able to give you a cost break down of what will be required to get the system up and running. We will make sure that you fully understand your commitment and the probable costs before we order equipment and undertake further work. We know how frustrating a prolonged system break down can be, especially during the winter, and will strive to repair your system as quickly as possible.
We strongly believe that prevention is better than cure, and just as you probably have your car serviced annually to identify and repair problems before they happen, the same reasoning applies to heating systems. A very large proportion of the breakdowns of heat pumps and biomass boilers we attend could have been prevented if there had been a maintenance contract and a proper programme of routine, preventative maintenance in place.
TES offers maintenance contracts in which we are able to check that the filters have been cleaned, the fuel feed paths and ash removal systems in biomass boilers are clear and working properly, heat exchangers remain in good condition, system settings are as they should be and the glycol in a ground source heat pump remains healthy. Clients who have a maintenance contract with us also receive lower call out charges and priority scheduling at times of high demand.
If you would like to speak to someone right away you can contact us on our emergency breakdown line: 01293 821 345.