At Total Energy Support (TES) our engineers are dedicated to the servicing and repair of renewable heating systems. We are extremely experienced in repairing all sorts of failures in air source and ground source heat pumps systems, solving problems with ground source heat pumps. We cover the country, including Northamptonshire and the surrounding areas, and find that our customers appreciate the importance of having a reliable maintenance and service partner for something as important to your comfort as your heating system.
Our engineers are not tied to particular brands and know how to service and repair heat pumps of any size, make and model. They are committed to environmental sustainability, and work with all sorts of renewable systems from broken-down heat pumps to solar thermal and PV systems.
If you are unfortunate enough to have your system breakdown, our emergency call out service will provide telephone support in the first place to try to make sure your system is safe and any backup system you have is switched on and we will get an engineer to you as quickly as possible.
We are confident that we will be able to sort out any failure you are experiencing because of our extensive experience with a wide variety of different breakdowns. Although we are independent of particular brands, we have direct access to major manufacturers, as well a team of in-house technical design engineers, which ensures that we can find the right solution for your boiler.
For most types of break down we would normally hope to be able to repair your system in a single visit. If unfortunately the problem is more complex and additional work is needed to repair the failure we will give you a breakdown of the costs to get the system operating and make sure that you fully understand your commitment and the probable costs before we order equipment and undertake further work. We know how frustrating a prolonged system break down can be, especially during the winter, and will strive to repair your system as quickly as possible.
Prevention is better than cure. Just as you have your car serviced annually to identify and repair problems before they happen, the same reasoning applies to heating systems. We know that a very large proportion of the breakdowns of heat pumps and biomass boiler we attend could have been prevented if there had been a maintenance contract and a proper programme of routine, preventative maintenance in place.
TES offers maintenance contracts in which we are able to check that the filters have been cleaned and everything is working properly, heat exchangers remain in good condition, system settings are as they should be and the glycol in a ground source heat pump remains healthy.
If you would like to speak to someone right away you can contact us at one of our offices, details of which can be found here